How do I return an item?
Want to ship back? No problem, use the shipping company of your choice. When we receive & inspect the item & find everything as brand new, we will refund the total price paid minus a 20% restocking fee.
If you wish to return your item please get in contact with us within 7 days of receiving the item. You can contact us by telephone or by email. The item would need to be unassembled & you would need all of the original packaging, hardware & any instructions included in the shipment. The box would need to be packaged in the same manner that it was received in. We do ask that the original box for the product be included, but if the second layer of cardboard is not able to be reused, a new layer of cardboard would be needed. All the items & parts inside the box would need to be wrapped in the materials they were originally shipped in. It would be up to you cover the cost of shipping back to us by using FedEx, UPS or the Post Office. The returned item would need to have shipping insurance in the event that there is damage in transit while it is being shipped back to us.
Once we receive the item back at our warehouse, we will go ahead & inspect the item to ensure all of the parts are included as well as making sure there is not any damage. If all of the parts are there & there is not any damage, we will refund the total price minus a 20% restocking fee.
In the event that there is damage while in transit when it is being returned to us, you would be responsible to file a shipping claim with the company that you used to ship back to us. The shipping claim would allow you to recover the cost of shipping the item back to us as well as the price of the product that you had shipped. We would send you pictures of the damage that you would be able to use with your claim to secure a paid claim. If there is the need to file a claim, the shipping company used would cover your refund in the form of a paid claim.
Please open your package once you receive it to ensure everything has arrived safely. If damage occurs please do not refuse the item or send it back. Contact us within 7 days via email or give us a call and we'll work with you. We'll either get a replacement part or give compensation for the damage. Please take a photo of the damage and email it to us.